Frequently asked questions

Ops Intel is an AI operations platform with persistent operational memory. It connects to the infrastructure you already run, investigates incidents with AI agents that gather evidence and rank hypotheses by confidence, proposes fixes that a human approves before anything is executed, and turns every resolution into a searchable root-cause analysis and knowledge base so your team never re-solves the same problem.

A lightweight connector agent runs inside your network and initiates all traffic outbound over a secure tunnel. There are no inbound firewall rules to open and no VPN to configure — nothing reaches into your network. Each active connector counts toward your plan's connector limit.

An AI investigation agent queries your connected systems for evidence, forms and ranks hypotheses by confidence, and narrows down the likely root cause. When a fix is warranted it proposes concrete change steps with a rollback plan. It executes nothing on its own — a human approves each change first.

No. Every change requires human approval before it runs, and each approved change carries a rollback plan and is recorded in a full audit trail. Optional auto-approval policies exist for narrowly-scoped low-risk actions, but they are off by default and controlled by you.

Supported connectors include UniFi Network, UniFi Protect, and SSH-accessible devices and hosts. A connector SDK lets you build custom integrations for other systems.

Every resolved incident becomes a root-cause analysis (RCA) and a searchable knowledge-base entry. Over time this operational memory compounds: when a similar problem recurs, the reasoning and resolution are already there, so your team doesn't start from scratch.

Connector agents are outbound-only, so there are no inbound firewall rules. Every change needs human approval and carries a rollback plan, there is a full audit trail, and access is governed by role-based access control. Higher tiers add approval workflows, custom RBAC, scheduled compliance audits, and domain-based access restrictions.

People who run real infrastructure: solo operators and serious self-hosters, small IT teams, and managed service providers (MSPs) who resolve the same kinds of tickets repeatedly and benefit most from operational memory.

Pricing is monthly and you can cancel anytime, ranging from $29/month (Personal) to $1,499/month (Business Max), each with a per-plan AI token budget and optional one-time token top-ups. There is no free tier, and every new subscription includes a 14-day money-back guarantee. See the pricing page for full plan details.